> ## Documentation Index
> Fetch the complete documentation index at: https://support.feelproclub.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Not getting alerts

> Check this device's permissions and your account choices.

export const PageHeader = ({current, href, roles = []}) => {
  const renderLanguage = (code, label) => code === current ? <span aria-current="true" className="font-semibold text-gray-900 dark:text-gray-200">
        {code.toUpperCase()}
      </span> : <a href={href} hrefLang={code} lang={code} aria-label={`${code.toUpperCase()}: ${label}`} className="underline">
        {code.toUpperCase()}
      </a>;
  return <div className="not-prose flex items-center justify-between gap-3">
      <div className="flex flex-wrap items-center gap-2">
        {roles.map(role => <Badge key={role} color="green" shape="pill" icon="shield-check">
            {role}
          </Badge>)}
      </div>
      <nav aria-label="Idioma / Language" className="flex gap-2 text-sm text-gray-500 dark:text-gray-400">
        {renderLanguage('es', 'Leer esta página en español')}
        <span aria-hidden="true">/</span>
        {renderLanguage('en', 'Read this page in English')}
      </nav>
    </div>;
};

<PageHeader current="en" href="/es/problemas-frecuentes/no-me-llegan-los-avisos" />

Phone alerts need permissions on that device and the relevant choices turned on in your account. Alerts in the app are chosen separately.

## Check in this order

1. Confirm that you are still signed in on this device.
2. Open **Settings** → **Notifications** and check its permission status.
3. If permissions are off, use **Activate on this phone**, **Activate in this browser** or **Open phone settings** when the action appears. In a browser with blocked permission, turn it on in this site's settings.
4. For optional alerts, turn **Phone alerts** on.
5. Turn **On your phone** on for the alert type you expect.
6. If permissions are on but registration fails, use **Try again**.
7. If you use the web app on iPhone, add it to the Home Screen and open it from there.

## Good to know

* **Phone alerts** and each type's choices apply across your account. Permissions belong to each device.
* A phone without permission stays silent even if your account control is on. Other phones with permission can receive alerts.
* **System** bypasses the optional-alert control, but still needs permission on this device.
* **In the app** decides whether a new alert appears in **Home**. Turning it off does not remove existing items.
* Turning alerts back on does not send those omitted while off.
* Reminders to complete your cards appear only in **Home**, never as phone alerts.

If alerts still do not arrive after these checks, open **Help & Support** and report the problem through [this form](/en/help-and-support/report-a-problem).


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