> ## Documentation Index
> Fetch the complete documentation index at: https://support.feelproclub.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a problem or make a request

> Choose the right form to report a problem or ask for help.

export const PageHeader = ({current, href, roles = []}) => {
  const renderLanguage = (code, label) => code === current ? <span aria-current="true" className="font-semibold text-gray-900 dark:text-gray-200">
        {code.toUpperCase()}
      </span> : <a href={href} hrefLang={code} lang={code} aria-label={`${code.toUpperCase()}: ${label}`} className="underline">
        {code.toUpperCase()}
      </a>;
  return <div className="not-prose flex items-center justify-between gap-3">
      <div className="flex flex-wrap items-center gap-2">
        {roles.map(role => <Badge key={role} color="green" shape="pill" icon="shield-check">
            {role}
          </Badge>)}
      </div>
      <nav aria-label="Idioma / Language" className="flex gap-2 text-sm text-gray-500 dark:text-gray-400">
        {renderLanguage('es', 'Leer esta página en español')}
        <span aria-hidden="true">/</span>
        {renderLanguage('en', 'Read this page in English')}
      </nav>
    </div>;
};

<PageHeader current="en" href="/es/ayuda-y-soporte/reportar-un-problema" />

Open **Help & Support** with the question mark icon on **My Profile**. Choose **Report an issue** if something in the app is not working, or **Make a request** to ask for help or exercise a right over your data. Product ideas go through [Suggest an improvement](/en/help-and-support/suggest-an-improvement).

## How to send a form

1. Choose the category that best describes the subject.
2. Fill in **Title** (the subject, up to 120 characters) and **Message** (the description, up to 5,000).
3. If it helps explain the issue, attach up to 5 files of 5 MB each and send the form.

## Good to know

* Accepted files are images (PNG, JPG, JPEG, WebP, GIF, HEIC), video (MP4, MOV, WebM), audio (MP3, M4A, WAV), documents and logs (PDF, TXT, LOG, CSV, JSON), and Office files (DOCX, XLSX, PPTX).

* You cannot add the same selected file twice. If a file is rejected, the other attachments stay selected.

* The app adds its app and API versions and your device operating system automatically.

* If sending fails, what you typed and attached stays in the form so you can retry.

* On **Help & Support**, **Everything is working** means the service is responding.

* **There are problems right now** means it is degraded or interrupted.

* **We couldn't check the status** means the status could not be fetched.

* While it checks, it says **Checking system status**.


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