Open Help & Support with the question mark icon on My Profile. Choose Report an issue if something in the app is not working, or Make a request to ask for help or exercise a right over your data. Product ideas go through Suggest an improvement.
- Choose the category that best describes the subject.
- Fill in Title (the subject, up to 120 characters) and Message (the description, up to 5,000).
- If it helps explain the issue, attach up to 5 files of 5 MB each and send the form.
Good to know
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Accepted files are images (PNG, JPG, JPEG, WebP, GIF, HEIC), video (MP4, MOV, WebM), audio (MP3, M4A, WAV), documents and logs (PDF, TXT, LOG, CSV, JSON), and Office files (DOCX, XLSX, PPTX).
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You cannot add the same selected file twice. If a file is rejected, the other attachments stay selected.
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The app adds its app and API versions and your device operating system automatically.
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If sending fails, what you typed and attached stays in the form so you can retry.
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On Help & Support, Everything is working means the service is responding.
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There are problems right now means it is degraded or interrupted.
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We couldn’t check the status means the status could not be fetched.
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While it checks, it says Checking system status.
Last modified on October 15, 2026
